I'm really annoyed at how LEGO shop-at-home is handling orders. If I put things into my cart as "in stock", go through the whole checkout process as "in stock" and get a confirmation that they are "in stock and shipping soon" I should be fine, right?
Nope. First the status went to "On backorder - will ship in 30 days". A real problem as these were Christmas gifts. But still workable.
Then the second email: "Canceled. We will not be getting any more of item X. Your credit card will not be charged." NOW what am I to do?
Since they moved their distribution center I've had nothing but problems with Shop-at-Home.
First I get someone else's order in my box - I had a huge clearance order and instead I get some low-end Star Wars stuff. By the time I get the box to report the problem all the items I had ordered had gone out of stock, so no LEGO clearance joy for me.
And this will make the third time I've lost out on items (sometimes not even clearance stuff, just IN STOCK items!) because their on-line inventory system apparently has no basis in real stocking levels.
Why even order from them if all you're really doing is putting a hold on funds on your credit card while they decide that "whoops! Once again we actually don't have any of that stuff in our warehouse after all"?
But I know I'll be on their site again soon, putting stuff into their shopping cart and hoping for a miracle.
Because I am LEGO's Bitch.